1. The responsibility for change is on the individual. The coach/therapist holds a facilatitive role and will assist in this change.

2. Payment for the session is taken at the start of the session

3. Cancellation of a session:

• Within 7-days – 50% session fee
• Within 48-hours – 75% session fee
• Within 24-hours – 100% session fee
• Within 12-hours – 120% session fee

4. The terms of the coaching contract start at the initial point of action by the client. This includes any pre-session task work or any directed facilatitive change given by the therapist/coach.

5. Star Performance are goverened by the ABNLP/BBNLP and subscribe to the full ‘Code of Ethics’ and confidentiality agreements. These terms are available upon request.

6. The confines of an individual session are directed towards one goal, which will be stipulated within the pre-session task work.

7. Confirmation of success will be the verbal agreement at the end of the session and the change in behaviour is a reaffirmation of that agreed success.

8. The responsibility for change remains with the client, to enforce their own bounderies.